Information

Payment and Reservation Policy:

Guests must provide valid credit card information to secure a reservation. Payment details, including deposit requirements and cancellation policies, will be communicated during the booking process. Full payment is typically required upon check-in, but specific payment terms may vary based on the reservation type and duration.

Minimum Stay Requirements:

Some apartments may have minimum stay requirements, especially during peak seasons or holidays. Please check the details during the booking process.

Accessibility:

Crystal Stay Apartments aims to provide accessible accommodations for guests with disabilities. Please inform us of any specific accessibility requirements during the booking process, and we will do our best to accommodate your needs.

Age Restrictions:

The primary guest making the reservation must be of legal age (18 years or older). Crystal Stay Apartments reserves the right to request identification from all guests upon check-in.

Cleaning Fees:

A one-time cleaning fee may be applicable to each reservation. This fee helps maintain the high standards of cleanliness and hygiene in our apartments.

Additional Services:

Guests may have the option to request additional services, such as airport transfers, grocery shopping, or in-house catering. Please inquire about these services during the booking process.

Guest Registration:

As part of standard hospitality practice, all guests are required to register upon check-in. Guests may need to provide identification and complete a registration form.

Privacy Policy:

Crystal Stay Apartments values your privacy and ensures that personal information collected during the booking process is protected and used solely for the purpose of facilitating your stay.

Feedback and Reviews:

We encourage guests to provide feedback and reviews about their experience with Crystal Stay Apartments. Your valuable input helps us continually improve our services.

COVID-19 Safety Measures:

Crystal Stay Apartments prioritizes the health and safety of guests and staff. We have implemented enhanced cleaning protocols and adhere to local health guidelines to ensure a safe environment.

Contact Information:

For any inquiries, special requests, or assistance, guests can find our contact details on the website. Our dedicated team is ready to assist with any questions you may have. Please note that the information provided here is subject to change, and guests are encouraged to review the specific details related to their reservation during the booking process.

Crystal Stay Apartments aims to provide a seamless and delightful booking experience, and we look forward to welcoming you to our luxurious accommodations.

Rules

• Check-in and Check-out Times: Guests are required to adhere to the designated check-in and check-out times. Check-in time is from [14:00pm] onwards, and check-out time is before [11:00am]. Early check-ins or late check-outs may be accommodated upon availability, but must be requested in advance.
• Occupancy Limits: The maximum number of guests allowed to stay in each apartment is specified in the reservation. Exceeding this limit without prior approval from Crystal Stay Apartments may result in additional charges or termination of the rental agreement.
• No Smoking Policy: Smoking is strictly prohibited inside the apartments and common areas. Guests may only smoke in designated outdoor areas and must dispose of cigarette butts properly.
• Pet Policy: Crystal Stay Apartments operates as a pet-free environment. Regrettably, we cannot accommodate pets during your stay.
• Noise and Disturbance: Please respect the privacy and comfort of other guests and residents. Quiet hours are from [22:00pm] to [10:00am]. Excessive noise and disruptive behavior will not be tolerated and may result in eviction without refund.
• Parties and Events: Parties, gatherings, or events are not allowed without explicit consent from Crystal Stay Apartments. Any approved events must adhere to our guidelines, and guests are responsible for any additional costs or damages that may occur.
• Apartment Care: Guests are expected to treat the apartment and its contents with care and respect. Any damage to the property or its amenities will be charged accordingly.
• Security and Safety: For security purposes, guests are advised to keep the apartment's doors and windows locked when leaving or during the night. Crystal Stay Apartments is not responsible for any loss or theft of personal belongings.
• Lost Items: Crystal Stay Apartments is not responsible for any items left behind by guests. We will make reasonable efforts to return lost items, but guests are encouraged to check their belongings before departure.
• Utilities and Appliances: Please use all utilities and appliances (e.g., air conditioning, heating, kitchen appliances) responsibly. Turn off lights, air conditioning, and heating when leaving the apartment to conserve energy.
• Housekeeping: Housekeeping services are provided at regular intervals during your stay. Kindly cooperate with our housekeeping staff to maintain a clean and comfortable environment.
• Parking: If parking facilities are provided, guests must adhere to parking regulations and designated areas.Crystal Stay Apartments is not responsible for any damage or theft to vehicles parked on the premises.
• Compliance with Laws: Guests are required to comply with all applicable laws, regulations, and local community guidelines during their stay at Crystal Stay Apartments.

By booking with Crystal Stay Apartments, guests agree to abide by these house rules. Failure to comply with these rules may result in penalties, fines, or termination of the rental agreement. We strive to provide a pleasant and memorable experience for all our guests, and your cooperation in adhering to these guidelines is greatly appreciated.